Call Recording
& Analytics,
Accomplished.
Nobody knows more about call recording than Unity. We are, for example, the largest supplier of mission critical call recording technologies to the Irish financial services industry.
Call Recording & Analytics
We specialise in work force management, speech analytics, quality monitoring and mobile recording solutions. Unity has the largest qualified technical team in Ireland with unrivalled expertise in all of these areas. The technology we provide shows how innovation meets the demands of compliance and works together.
Technologies we work with
NICE, Verint.
We have Gold Partnership status our vendors.
Our core market focus
Consumer and Retail; Education Sector; Finance and Insurance; Government Departments; Local Authorities; Manufacturing; Mining, Oil and Gas; Semi-state organisations
Unity’s expertise
When you call a financial institution you will be informed that the call may be recorded. Unity Technology Solutions supply the technology that records the call, links the telephony information to that recording, archives the combined data and secures its storage. We are fully accredited with both major workforce automation and resource management voice recording technology specialists and we have the largest qualified technical team in Ireland.
Unity has been providing call recording technical solutions and services to the Irish Market for over 17 years with our leading brands from NICE and Verint. We have invested heavily to become a Gold Certified Partners with our vendors. It is this investment that has allowed us to attract the best team of Voice Recording engineers.
Unity has the largest dedicated call recording team in Ireland and has the only dedicated Voice Recording support desk in Ireland. Currently, we have several trained and certified engineers with a combined 87 years experience in delivery and support of enterprise call recording solutions. Our highly skilled engineering team are continuously up skilling and improving their knowledge of call recording and workforce optimisation solutions.
If you are interested in learning more about our voice recording capabilities, talk to us now on 01 247 7400 or email info@unity.ie