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Unified Communications

Businesses need communications technology that can keep pace with modern ways of working. Skype for Business provides access to your team anytime, anywhere, all on the one interface. Introduce instant messaging, video conferencing and online voice calls to your workforce for effective remote team collaboration, strategic decision making, virtual meetings and more.

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Multi-channel communication

It’s time to integrate your telephony-based communication services and enter the era of real-time communication. Combine instant messaging, presence information, voice, audio/web/video conferencing and desktop sharing with Skype for Business.

What is unified communications? It is the communications technology that allows an individual to send a message from one medium and receive the same message in a completely different medium. An example would be when a voicemail is received as an email. Or a phone call from a mobile being transferred to another party on Skype for Business voice. This is fully integrated communications to bring your organisation and clients closer together, via an accessible and intuitive interface.

Unified communications is not necessarily a single product, but a set of products providing a consistent, unified user interface. Typically, however, there will be one product as its core, such as Skype for Business.

The different modes of communication that are typically integrated into unified communications are:

  • Presence
  • Instant messaging
  • Conferencing (audio/web/video)

Skype for Business underpins the majority of these components and can be integrated with other legacy or non-standard tools. Offering video interoperability, large-scale audio bridging, single directory administration, 24/7 customizable infrastructure monitoring templates and limitlessly extendable networks, this is a flexible communication interface designed to suit many business types.

Now you can access premium IT technologies – instant messaging (IM), voice, video, audio and web conferencing – across a single interface. With Microsoft offering new plugins for this product all the time, the possibilities are endless.

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