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We are delighted to announce that we have achieved Platinum Partner status and are the exclusive reseller for Liquid Voice in Ireland. Platinum Partner Status means that Liquid Voice has recognised our ability to implement and support Liquid Voice’s comprehensive range of customer interaction analysis and improvement solutions to the highest possible standards. Chris Berry, Liquid Voice Managing Director commented: “By combining technical excellence with a clear and absolute commitment to customer service, Unity has clearly demonstrated that they are the right partner for Liquid Voice in Ireland”. “Liquid Voice are experts in the development of customer service applications.

They provide customer-interaction analysis and improvement solutions to leading commercial organisations and the public sector. Their experience spans financial and legal services, local and central government, retail and the media”, said Gordon Harris, Head of Enterprise Voice, Unity Technology Solutions. Combining intuitive call recording and monitoring solutions with powerful analytics tools, Liquid Voice solutions support improved decision making and quality management. Their range of innovative IVR, CTI, Call Recording, Monitoring, Compliance and Customer Satisfaction applications generate positive business outcomes, transforming the way in which contact centres operate.

Partnership Success Story

For a prominent Irish based insurance company, PCI DSS (payment card industry data security standards) compliance requirements necessitated a change in their approach to call recording. They approached their existing solution provider, to request the appropriate modifications to their system but were met with an inflexible offer which would have forced them into a forklift upgrade – the least desirable and most costly option. The client chose to look beyond their existing provider and Unity recommended the Liquid Voice solution. Now the client has a flexible and scalable solution which is delivering fully compliant call recording and speech analytics.