Unity is ISO 20000 Certified and offers a full range of ICT support services, from standard hardware support to a fully outsourced ICT managed service. Our highly skilled and accredited engineering support teams operate nationwide, on a 24/7 basis if required, with flexible support to suit your organisational needs. Our ITIL-aligned service desks provide mission-critical support when you need it.
Unity is the only ICT partner in Ireland offering support expertise across data infrastructure, applications, security, unified communications and cloud technology services – directly from ISO 20000 service desks in Dublin and Cork.
Core to our support offering is our investment in our ICT staff training, our continual focus on service improvement and our vendor accreditations. Unity has worked tirelessly to establish itself as a platinum level partner for many of the world’s leading ICT vendors, and we bring the full benefit of these vendor relationships to our managed services customers.
Managing modern enterprise IT, whatever its composition – public cloud, private cloud, virtual cloud, traditional infrastructure – can be costly, complex and time-consuming. While the cloud brings huge benefits in innovation and flexibility, it works best when constantly monitored and managed.
Unity’s managed ICT services offering is backed by a state-of- the-art support and network operations centre, remote performance and cloud consumption monitoring, and proactive and preventative support activities – all delivered by a team of expert ICT support engineers.
Managed services allow organisations to outsource the responsibility for lengthy IT tasks while capitalising on higher productivity, improving overall IT reliability, reducing costs, and freeing up staff to concentrate on strategic business activities.
Our managed services portfolio ranges from hardware support through to a fully outsourced Service Desk to manage your IT across multiple locations and providers, support remote monitoring and ensure full incident management responsibility.
Our mission is to provide the most advanced, innovative and reliable support service to make your business stronger, more efficient and more flexible. As an award-winning managed services provider, it is our highly skilled engineers and technicians that make this possible.
Your solution will be tailored to your specific business challenges, taking any of our service offerings and combining them into a single managed services agreement with an associated SLA.
Understanding technology is our expertise. Identifying talented IT professionals is part of our day to day operations as a business. By combining both, Unity provides organisations with access to contracted IT technical staff on an as-needed basis.
By providing contracted ICT staff to our customers, we remove the need for drawn-out recruitment processes, expensive placement fees and flexibility around working hours. Unity takes responsibility for matching your specific needs to the most suitably qualified ICT engineer. All our contracted IT staff are regarded as an extension of our own team when placed on a customers site and are managed by our Service Management teams.
By delivering a transparent and fully accountable ICT support service, we deliver some of the following benefits to your organisation: