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Managed Services

Unity is ISO 20000 Certified and offers a full range of ICT support services, from standard hardware support to a fully outsourced ICT managed service. Our highly skilled and accredited engineering support teams operate nationwide, on a 24/7 basis if required, with flexible support to suit your organisational needs. Our ITIL-aligned service desks provide mission-critical support when you need it.

ITIL-aligned & ISO 20000 Certified

Unity is the only ICT partner in Ireland offering support expertise across data infrastructure, applications, security, unified communications and cloud technology services – directly from ISO 20000 service desks in Dublin and Cork.

Core to our support offering is our investment in our ICT staff training, our continual focus on service improvement and our vendor accreditations. Unity has worked tirelessly to establish itself as a platinum level partner for many of the world’s leading ICT vendors, and we bring the full benefit of these vendor relationships to our managed services customers.

Managing your cloud

Managing modern enterprise IT, whatever its composition – public cloud, private cloud, virtual cloud, traditional infrastructure – can be costly, complex and time-consuming. While the cloud brings huge benefits in innovation and flexibility, it works best when constantly monitored and managed.

Unity’s managed ICT services offering is backed by a state-of- the-art support and network operations centre, remote performance and cloud consumption monitoring, and proactive and preventative support activities – all delivered by a team of expert ICT support engineers.

Outsourced IT management

Managed services allow organisations to outsource the responsibility for lengthy IT tasks while capitalising on higher productivity, improving overall IT reliability, reducing costs, and freeing up staff to concentrate on strategic business activities.

Our managed services portfolio ranges from hardware support through to a fully outsourced Service Desk to manage your IT across multiple locations and providers, support remote monitoring and ensure full incident management responsibility.

Our mission is to provide the most advanced, innovative and reliable support service to make your business stronger, more efficient and more flexible. As an award-winning managed services provider, it is our highly skilled engineers and technicians that make this possible.

Your solution will be tailored to your specific business challenges, taking any of our service offerings and combining them into a single managed services agreement with an associated SLA.

Managed IT Staff

Understanding technology is our expertise. Identifying talented IT professionals is part of our day to day operations as a business. By combining both, Unity provides organisations with access to contracted IT technical staff on an as-needed basis.

By providing contracted ICT staff to our customers, we remove the need for drawn-out recruitment processes, expensive placement fees and flexibility around working hours. Unity takes responsibility for matching your specific needs to the most suitably qualified ICT engineer. All our contracted IT staff are regarded as an extension of our own team when placed on a customers site and are managed by our Service Management teams.

Our Managed IT Services Portfolio

  • Service desk access
  • 24/7 ICT performance monitoring
  • Managed SIEM Services 24/7
  • Hardware and software support
  • ICT operations support
  • ICT asset management
  • Vendor and third-party management
  • Proactive and preventative maintenance
  • Cloud consumption and cost monitoring
  • Patching and system updates
  • ICT security management
  • Backup validation services
  • Disaster recovery validation services
  • Scheduled on-site support
  • Service delivery management

The benefits of Unity Managed Services

By delivering a transparent and fully accountable ICT support service, we deliver some of the following benefits to your organisation:

  • Seamless and risk-adverse transition from existing service provider to Unity Managed Services
  • ‘Always on’ ICT performance monitoring
  • Ownership and accountability of every incident logged
  • Access to an ISO 20000 Certified service desk
  • Real-time service desk performance reporting
  • Access to correct skilled recourses when required
  • Management of all your third parties and their SLAs
  • Exceeding agreed service KPIs
  • Customer satisfaction tracking for each incident
  • Nationwide team of field engineers
  • Preventative maintenance focused
  • Service and IT operations automation
  • Modern service desk experience including live chat interaction

Let us manage it

Our Managed Services offering allows you to benefit from proactive support – outsourcing one or all your needs to an ISO certified, round-the-clock, monitored service desk.

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